Privacy Policy | ARCO Heating & Cooling

Effective Date: February 1, 2025
Last Updated: April 1, 2025


ARCO Refrigeration Co. Inc., (“Brand”) and our parent company Arco Holdco, Inc. (“Arco”, and together, “we”, “our”, or “us”) care about your privacy. Thank you for taking the time to read our privacy policy (“Privacy Policy”). This Privacy Policy covers all Personal Information processed by our websites (https://www.arcoheatingcooling.com/ and https://www.arcodistributing.com/) and our services (collectively, “Services”). If our privacy practices for certain services differ from those explained in this Privacy Policy, we will let you know at the time we ask for or collect your information.


It is our policy to comply with all applicable privacy and data protection laws, including the California Consumer Privacy Act of 2018 (“CCPA”), the Colorado Privacy Act of 2021 (“CPA”), the Connecticut Data Privacy Act of 2022 (“CTDPA”), Nevada Act relating to the Internet Privacy of 2019 (“NAIP”), the Utah Consumer Privacy Act of 2022 (“UCPA”), the Virginia Consumer Data Protection Act of 2021 (“VCDPA”), and all other applicable federal and state privacy laws in the United States. This commitment reflects the value we place on earning and keeping the trust of our customers, business partners, and others who share their data with us.


Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. We may make changes to the Privacy Policy from time to time. We therefore encourage you to check the Privacy Policy periodically for updates.


1. What is “Personal Information”?

Personal Information means any information that’s about you. This information can be your name, your email address, your contact information, and anything else that tells someone something about you. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us from the Contact Us section.


2. Information We Collect

Through our interactions, we may collect different kinds of Personal Information about you which we have grouped together as follows:


Information You Provide Us:

  • Personal Identification Data includes your first name and last name, email address, physical address, phone number, Internet Protocol (IP) address.
  • Transaction Data and Contact Data includes your payment and transaction information, such as your credit/debit card number, billing address, and contact name.
  • Employment Related Data includes information about your business, your title, and prior employment information that you provide in your resume.
  • Communication Data includes customer support conversations, other communications you send us, chat messages, and feedback submitted via email or social media.
  • Marketing Data includes names, physical addresses, and email addresses.


Information Automatically Collected by Technology:

In addition to the information you provide, we may automatically collect information about your equipment, software, and browser to improve your experience. This includes:

  • Device Data: hardware information, operating system, platform, browser type, language, and plugins.
  • Website Usage Data: how you use our website and Services.
  • Website Log Data: logs such as pages accessed and time of access.


Information Collected from Third Parties:

We may collect personal or anonymized information about you from third parties such as social networking sites (Facebook, X, Apple Maps, Google Maps, LinkedIn, Google Analytics).


Aggregated Data:

We may use and share aggregated or statistical data that does not identify you personally.

We do not collect special categories of sensitive Personal Information (race, religion, sex life, political opinions, etc.) or criminal conviction data.


3. Reason for Processing Your Personal Information

Your Personal Information is used for the purposes it was collected, such as responding to inquiries or completing transactions for our Services. We do not allow third parties to use our data (including your Personal Information) for their marketing purposes.

We may use your Personal Information to:

  • Complete transactions and process payments.
  • Enter into and manage contractual relationships.
  • Send marketing materials or offers you sign up for.
  • Inform you of new products or promotions.
  • Respond to inquiries and provide customer support.
  • Detect, prevent, and address technical or security issues.
  • Improve our website and Services.
  • Post testimonials with your consent.
  • Comply with legal obligations or defend legal claims.

We may also use anonymized or aggregated information for statistical and analytical purposes.


4. How We Collect Your Personal Information

We collect information through:

  • Direct interactions: via our website, contact forms, email, or social media.
  • Third parties: such as analytics or social media platforms.
  • Technical and communication data: from providers such as Facebook, Google, LinkedIn, and others.


5. Disclosure of Your Personal Information

We may disclose your information to:

  • Affiliates: who follow this Privacy Policy.
  • Subcontractors: who operate under privacy compliance agreements.
  • Regulatory entities: for legal compliance or fraud prevention.
  • Merger or acquisition partners: if our business undergoes a reorganization.

We may also share anonymized or aggregated information for analytical purposes.


6. Cookies and Automatic Data Collection Technologies

We use cookies and similar technologies to improve user experience, measure audience size, and remember preferences. You can disable cookies via your browser, but some features may not function properly.


7. Third-Party Links

Our websites may contain links to third-party websites whose privacy practices differ. We encourage you to review the privacy policy of any site you visit.


8. Retention

We retain Personal Information only as long as necessary to fulfill the purposes described or comply with legal obligations. Retention periods depend on data type, purpose, and legal requirements.


9. Children

Our Services are not intended for children under 13. We do not knowingly collect data from children. If we learn that we have received data from a child without consent, we will delete it.


10. Your Rights and Choices

Your rights may vary by state. You may contact us to request access, correction, or deletion of your Personal Information. We may verify your identity before processing your request.


Opt-Out of Targeted Advertising

You may opt out of the sharing of Personal Information for targeted or cross-context behavioral advertising by visiting “Your Privacy Choices” or emailing service@arcodistributing.com.


Cookies

You may set your browser to refuse cookies or alert you when cookies are used.


No Sale of Personal Information (All States)

We do not sell Personal Information. This applies under the definitions in the California Consumer Privacy Act (CCPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), Virginia Consumer Data Protection Act (VCDPA), and Nevada law regarding “covered information.” We have not sold Personal Information in the preceding 12 months. If our practices change, we will update this Privacy Policy and provide required notices.


California Residents

California residents have additional rights under the CCPA, including the right to:

  • Know what Personal Information we collect, use, and disclose.
  • Request deletion of your Personal Information.
  • Request correction of inaccurate Personal Information.
  • Opt out of the sale or sharing of Personal Information.
  • Limit the use of sensitive Personal Information.

For details or to submit a request, contact us at service@arcodistributing.com with the subject “Request for California Privacy Data.”


Colorado Residents

Colorado residents have the right to:

  • Opt out of targeted advertising, sale of Personal Information, or profiling.
  • Know what Personal Information is collected or disclosed.
  • Request deletion or correction of Personal Information.
  • Limit the use of sensitive data.

Submit requests to service@arcodistributing.com with the subject “Request for Colorado Privacy Data.”


Connecticut Residents

Connecticut residents have the right to:

  • Opt out of targeted advertising, sale of Personal Information, or profiling.
  • Know, delete, or correct Personal Information.
  • Limit the use of sensitive data.

Submit requests to service@arcodistributing.com with the subject “Request for Connecticut Privacy Data.”

If your request is denied, you may appeal by emailing service@arcodistributing.com explaining why the denial should be reconsidered.


Nevada Residents

Nevada residents may opt out of the sale of certain “covered information” collected by website operators. Although we do not sell such information, you may contact us at service@arcodistributing.com to exercise your rights.


Utah Residents

Utah residents have the right to:

  • Opt out of targeted advertising, sale of Personal Information, or profiling.
  • Know what Personal Information is collected or disclosed.
  • Request deletion of Personal Information.

Submit requests to service@arcodistributing.com with the subject “Request for Utah Privacy Data.”


Virginia Residents

Virginia residents have the right to:

  • Opt out of targeted advertising, sale of Personal Information, or profiling.
  • Know what Personal Information is collected or disclosed.
  • Request deletion or correction of Personal Information.
  • Limit the use of sensitive data.

Submit requests to service@arcodistributing.com with the subject “Request for Virginia Privacy Data.”


Exercising Your Privacy Rights

To exercise your rights, contact service@arcodistributing.com.
We will verify your identity before fulfilling your request and respond within 45 days. Appeals to denials must be submitted within 60 days.

We do not charge a fee unless a request is excessive or repetitive.


11. International Transfers

We are a U.S.-based company. By using our Services, you consent to the transfer and processing of your data in the United States under U.S. law.


12. Data Security

We use physical, electronic, and administrative safeguards to protect your Personal Information. Sensitive data, such as payment details, is encrypted using SSL technology. While we strive to protect your data, no online transmission is completely secure.


13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date.


14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

By mail: 2000 Exchange Dr., Saint Charles, Missouri 63303
By phone: 1-800-438-2720
By email: service@arcodistributing.com